Privacy Policy
PRIVACY POLICY
Last updated: September 29, 2026
Maison de Janelle (“Maison de Janelle,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit maisondejanelle.com, make a purchase, communicate with us, or otherwise interact with our services.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information including your name, email address, phone number, billing and shipping addresses, payment and transaction information, purchase history, shopping and browsing activity, marketing preferences, customer service communications, IP address, browser and device information, and information collected through cookies, pixels, and similar technologies.
HOW WE USE YOUR INFORMATION
We may use your information to:
• Process and fulfill orders, returns, and exchanges.
• Provide customer service.
• Operate and improve our website and services.
• Send transactional communications about your orders.
• Send email or SMS marketing when you have consented to receive it.
• Personalize your shopping and marketing experience.
• Administer giveaways and promotions.
• Measure advertising and marketing performance.
• Prevent fraud and protect our business.
• Comply with applicable legal obligations.
EMAIL MARKETING
If you subscribe to our email marketing, we may send you product updates, launches, promotions, special offers, giveaway information, and other Maison de Janelle communications.
You may unsubscribe at any time using the unsubscribe link included in our marketing emails.
SMS / TEXT MESSAGE MARKETING
If you separately opt in to receive text messages from Maison de Janelle, we may use your phone number, purchase history, browsing and shopping activity, and related information to send marketing and promotional messages, including product updates, special offers, cart reminders, and other communications you have agreed to receive.
Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for assistance where supported.
Email consent does not constitute SMS consent.
We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes. All other categories, such as text messaging originator opt-in data and consent, will not be shared with third parties.
We may disclose information to service providers when necessary to operate and deliver our messaging program, including messaging platforms and telecommunications providers.
If you have consented to receive SMS cart reminders, our website may use cookies and similar technologies to identify items placed in your shopping cart and determine when a cart has been abandoned so that we may send applicable reminder messages.
COOKIES AND ADVERTISING
We and our service providers may use cookies, pixels, and similar technologies to operate our website, understand how visitors use it, personalize your experience, measure marketing performance, and provide relevant advertising.
We may share certain personal information with advertising and marketing partners or allow them to collect information through these technologies.
Under certain U.S. state privacy laws, these activities may be considered a “sale,” “sharing,” or “targeted advertising.” Depending on where you live, you may have the right to opt out.
Where required by applicable law, we recognize Global Privacy Control (GPC) signals as requests to opt out of applicable sales, sharing, or targeted advertising for the browser and device sending the signal.
Mobile information, SMS opt-in data, and SMS consent are not shared with third parties or affiliates for their marketing or promotional purposes.
SERVICE PROVIDERS
We may share information with companies that help us operate our business, including ecommerce platforms, payment processors, shipping and fulfillment providers, email and SMS providers, analytics providers, advertising partners, customer service providers, and other technology providers.
Our store is hosted by Shopify, and we use Klaviyo to help manage email and SMS marketing communications.
GIVEAWAYS AND PROMOTIONS
If you participate in a Maison de Janelle giveaway or promotion, we may use the information you provide to administer the promotion, verify eligibility, contact potential recipients, and fulfill prizes.
Giveaways and promotions may also be subject to separate official rules or terms.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information, including rights to access, correct, delete, or obtain a copy of certain information and to opt out of certain sales, sharing, or targeted advertising.
These rights are subject to applicable laws and exceptions. We may need to verify your identity before completing certain requests.
DATA RETENTION AND SECURITY
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, prevent fraud, and resolve disputes.
We use reasonable measures designed to protect personal information, but no method of electronic transmission or storage can be guaranteed to be completely secure.
CHILDREN’S PRIVACY
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations. The updated date will be shown at the top of this policy.
CONTACT US
For questions about this Privacy Policy or your personal information, contact:
Maison de Janelle
info@maisondejanelle.com