Frequently Asked Questions

PRE-ORDER INFORMATION

Many of our pieces are offered on a preorder basis and produced in limited runs. Preorder items will always be clearly marked “PREORDER” on the product page. Timelines vary by collection, and when an estimated shipping window is available, it will be provided on the product page. Otherwise, we’ll keep you updated by email throughout production and share shipping details as soon as they’re confirmed.

Each garment is created with intention, and production timelines may vary. We appreciate your patience as we take the time needed to bring each piece to life.

Shipping

Items will ship between 24-72 hours.

Regarding our items listed as "Pre Order Only": Our pieces are created in thoughtfully limited quantities, with many styles offered on a pre-order basis to preserve the beauty and integrity of each design. These garments are made with intention, and production timelines may vary as each piece comes together.

Once your order has completed production and is ready to ship, you’ll receive a confirmation email with tracking details. Delivery times after shipment depend on destination and carrier. If your order includes multiple items, they may ship together unless otherwise noted.

Thank you for allowing us the time to create something truly special for you. Our team is always here should you need any updates or assistance along the way.

ORDER UPDATES & COMMUNICATION

You’ll receive email updates as your order progresses, including a shipping confirmation once your piece is on its way. If you ever have questions or need an update, contact us here. Our team is always happy to assist.

SIZING & FIT GUIDANCE

Sizing may vary by design. Please refer to the size guide and fit notes listed on each product page, accessible through the size dropdown. If you’re unsure before ordering, we encourage you to reach out for guidance.

CARE INSTRUCTIONS

Our garments are crafted from delicate materials and require thoughtful care to preserve their beauty and longevity. We recommend hand washing or using a gentle cycle in cold water only. Avoid warm or hot water. Dry on a low heat, gentle setting or lay flat to maintain the integrity of the fabric. Steaming is okay and encouraged upon receiving your package.

Return policy

After your order is delivered, if it does not meet your expectations, please contact us within 7 days with your order number. Eligible items must be returned in new, unworn condition with original packaging intact.

Our team is always here to assist with care, questions, or next steps. 🤍